Refund policy

Return & Refund Policy

At The Druzy Grotto, every crystal is hand-selected and photographed individually. Because our inventory consists of one-of-a-kind natural specimens, all sales are final

However, we understand that exceptional situations can occur. Any return or refund request will be reviewed on a case-by-case basis at The Druzy Grotto's sole discretion.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged during shipping, is defective, or you receive the wrong item, please contact us within 48 hours of delivery at thedruzygrotto@gmail.com.

Please include:

Your order number
Clear photos of the item
Photos of the shipping box and packaging
Photos of the shipping label
A brief description of the issue

We will review the claim and, if approved, work with you to provide an appropriate resolution, which may include a replacement (when available), store credit, or a refund.

Natural Crystal Disclaimer

Crystals are products of nature and are expected to contain natural inclusions, internal fractures, growth lines, druzy pockets, color zoning, and other unique characteristics. These features are not considered defects but are part of what makes each piece unique.

We make every effort to accurately photograph and describe each item. Please note that colors may vary slightly depending on lighting conditions and individual device displays.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thedruzygrotto@gmail.com.